Software is complex - complex to use, complex to support. At Granite, we believe that good support is critical at all stages of our relationship with our customers. Our spamJam software offers support as part of a maintenance plan. Our development tool ZMerge, comes with free email/web support. With all of our support options, we strive to provide the best possible level of service, responsiveness and attention to detail.

Our commitment, and our request
We will make every reasonable attempt to provide world class support to both customers and potential customers. Please let us know if we succeed, or if we do not. Your feedback helps us to continue what works well, and improve what doesn't.

Where to go first?
The first line of support is our User Forum, which is open to both customers and those simply trying out the software. Questions may be answered by other forum members, but this is primarily a public way for us to answer questions, so we monitor the forum closely and answer most questions within a day.

To use the User forum, click here or on the User Forum link under the Support menu. Please be assured that the information collected is not used for anything but responding to customer inquires.

What if my question is confidential or urgent?
By all means, do not hesitate to pick up the phone or send an e-mail. Support questions can be sent to help@gsw.com or called/faxed in to the telephone numbers listed under contacts.

Is pre-sales support provided by a different group than post-sales support?
Good support is critical for everyone, including those evaluating the software. We try to provide the same personalized, extensive help to anyone who calls.